At its heart are Connecting Conversations: a way to tune into how people feel, to surface what’s often invisible but vital to improve productivity. These conversations are not soft. They are strategic. They are the pulse-checks, the truth-telling moments, the catalysts for change. They measure what matters — how people feel, how connected they are to purpose, to each other, and to the productivity ambition of the NHS.

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A connecting conversation is a structured yet flexible tool designed to foster meaningful dialogue within NHS teams. It uses a set of conversation cards to help individuals and groups to explore what matters most to them, to build trust, and surface ideas for productivity improvement. It’s powerful because it rapidly creates space for people to feel heard, understood, and empowered.